TERMS & CONDITIONS 

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Payments

• Full payment is required at the time of booking.

• Orders are not confirmed until full payment is received.

• No work will begin until payment has been completed.

• All payments are processed securely via Square.

All Sales Final

• Due to the custom nature of our products and services, all sales are final.

• No refunds, cancellations, or exchanges will be issued under any circumstances.

• Failure to follow through with pickup does not qualify for a refund.

 Order Timing & Availability

• Orders must be placed at least 4 days in advance unless approved as a rush order.

• Rush orders are subject to additional fees and availability.

• Availability is limited and not guaranteed until payment is completed.

Rescheduling Policy

• Orders may be rescheduled one time only with at least 48 hour  notice.

• Rescheduling is subject to availability.

• Failure to provide proper notice may result in forfeiture of full payment.

Custom Work & Substitutions

• All designs are custom and handcrafted, and slight variations may occur.

• We reserve the right to substitute flowers or materials of equal or greater value based on availability and seasonality.

Product Care & Responsibility

• Fresh flowers are perishable and require proper care.

• Once the order is picked up, The Queens of Hearts is not responsible for product condition or longevity.

Pickup Policy

• Orders must be picked up at the agreed date and time.

• Late pickups may impact quality and are not the responsibility of the business.

• Failure to pick up may result in order forfeiture without refund.

Liability Disclaimer

• The Queens of Hearts is not liable for any damages, injuries, or losses related to:

  • Use or handling of products after pickup

  • Allergic reactions

  • Candles or décor once in customer possession

• Responsibility transfers to the customer upon pickup.

Photo & Marketing Use

• We reserve the right to photograph and use completed work for promotional purposes.

Order Accuracy

• Customers are responsible for ensuring all order details are correct at the time of booking.

• Changes may not be accommodated and may result in additional fees.

Fraud Protection

• We are not responsible for payments sent to incorrect accounts.

Right to Refuse Service

• We reserve the right to refuse or cancel any order at our discretion.

 Chargeback Policy

• By submitting payment, you agree not to initiate a chargeback for services rendered in accordance with these terms.

 Agreement

By placing an order and submitting payment, you agree to all Terms & Conditions listed above.

 Delivery Policy

• Delivery is fulfilled through a third-party courier service (Roadie).

• Delivery fees are calculated at checkout or provided prior to purchase.

• Full payment, including delivery fees, is required at checkout.

 Delivery Timing

• Delivery timeframes are estimated windows and not guaranteed exact times.

• The Queens of Hearts is not responsible for delays caused by the courier, traffic, weather, or other external factors.

Transfer of Responsibility

• Once your order has been released to the delivery courier,
  responsibility transfers to the courier service.

• We are not liable for:

  • Delays

  • Damage during transit

  • Lost or stolen items after dispatch

Customer Responsibility

• Customers must ensure all delivery details entered at checkout are accurate.

• Incorrect information may result in failed delivery without refund.